How will our services be impacted by the Covid-19 pandemic?

The Insolvency and Trustee Service is doing everything we can to continue providing our services throughout this pandemic, while keeping our employees safe.  

We have introduced staff flexible working conditions across the board during the Alert Level 4 status to ensure our services can continue.

So that we can best help you, there are some things that you can do to help us:

  1. It's Faster Online: As our staff  are working away from our offices, the most efficient way of applying for an insolvency procedure, submitting a travel application, filing a claim or updating your details, is through our website’s online services. Browse our website or log on for more information.

  2. Preferred Contact Method: Our website isn’t just the fastest and easiest way of submitting applications; it is also the best place to communicate with us! Please note that any documents sent by regular mail will result in delayed processing. Use our online enquiry form.

We understand that these are stressful and uncertain times, where some people may be concerned about their financial situation and ability to pay debts. 

Entering an insolvency solution to release you from unmanageable debt will have consequences. This may include becoming ineligible for some employment opportunities, or restrictions on banking and credit facilities (including telephone, power and internet services).  For these reasons the Official Assignee encourages anyone thinking about an insolvency solution to consider all other options, ensure they understand these implications, and seek expert advice if necessary before submitting an application.

The Ministry of Business, Innovation and Employment (MBIE) is doing everything within its power to ensure all of our services remain available to you, and that you can access relevant information and knowledge 24/7 through our websites. For the latest COVID-19 information, please visit: link)