Logon with RealMe®

Creating an online account with the Insolvency and Trustee Service allows you to complete your transactions with us online.

Setting up your online services account

There are 2 steps to setting up an account — ensuring you have a RealMe® login, and complete the user registration details.

I have used the Insolvency and Trustee Service before

If you have used the Insolvency and Trustee Services before to lodge a claim or enter into an insolvency procedure, you will already have a user registration record with us.

In order to ‘link’ to your record, please follow the steps below:

Step 1: RealMe®

Go through the RealMe set up as outlined above

Step 2: User registration

  1. Once the RealMe login has been completed, you will be asked if you have an existing insolvency user account you wish to migrate over. Select the top option Yes - I want to migrate my existing insolvency user over.
  2. Enter in your existing username and password as requested. To complete the step, select Submit.
  3. You will then be taken to your personal dashboard. From your dashboard you will have access to our online services.

I have received an activation link email from my organisation administrator

Once you have been added to an organisation by the administrator, you will receive an email which includes an activation link and activation code.

  1. To continue, open the email and click on the activation link and copy the activation code.
  2. Enter the activation code. Tick the terms and conditions checkbox and select Activate.
  3. At this point you will be directed to enter an existing RealMe or create a new one.

Further guidance

For further instructions to help with setting up your account and RealMe login, see the Become a registered user guide document.

Become a registered user guide