Contact us

Contact us if you would like more information or have a question.

First Page

Online query

To ensure that we can respond to your query in the most efficient manner, contact us using the form below.

Please ensure you provide sufficient information about your query, including your name and either an email address or contact telephone number in order for the Insolvency and Trustee Service to assist.

You can expect a response within 2 working days.


By phone

We are open between 8.30am - 5.00pm, Monday to Friday (excluding public holidays).

Free within New Zealand
0508 467 658

Free from Australia
1800 446 765

International Callers
Your country access code followed by
+64 3 962 2581

Language or hearing difficulties?

If English isn’t your first language let us know when you call and we’ll use our interpreting service. All we need to know is the language you want to use, you then hold on the line while we connect you with an interpreter.

If you have hearing difficulties, a video relay service is available.

New Zealand Relay Service(external link)

By post

Insolvency and Trustee Service
Private Bag 4714
Christchurch 8140

Media queries

​Please direct all media queries to the Ministry of Business, Innovation and Employment (MBIE) media team at:

Remote access

If you are speaking to one of our Advisors about an issue with one of our online services, they might ask you if they can view your screen to see what's going on.

We use a program called GoToAssist, which provides a secure connection to your computer so we can view your screen. 

Learn more on the GoToAssist website(external link)

Our Advisors can use this tool to see what you see and help you fix any problem. If they can’t help, they can take a screenshot to show our technical support team. This usually makes it faster to solve the problem.

The Client Service Advisor will ask your permission to share your screen and they will explain how to do this.

The GoToAssist software is a temporary download. Once our Advisor has disconnected, the download removes itself from your computer.

Open the remote assistance tool(external link)