Contact Us

Call us if you would like more information or have a question. We are open between 8.30am - 5pm, Monday to Thursday, and 9am - 5pm Friday (excluding public holidays).

By phone

Free within New Zealand

0508 467 658



Free from Australia

1800 446 765



International Callers

Your country access code followed by

+64 3 962 2581

Language Line

Language line is a telephone interpreting service for Insolvency clients who speak little or no English. This is a free service to interact with Insolvency staff while simultaneously talking with an interpreter. Over 40 different languages are available.

To use this service, simply call us and request Language line.

By post or fax



Insolvency and Trustee Service                                   Free within New Zealand
Private Bag 4714

0508 464 327

Christchurch 8140  

International fax


Your country access code followed by


+64 9 919 9099

Contact us online

If you'd like to submit feedback, ask us a question or contact us outside of office hours, use the following options.

Email us

Lodge a complaint

Use this form if you have a complaint about Creditors and Debtors. This complaint will be treated confidentially.

Remote access

If you are speaking to one of our Advisors about an issue with one of our online services, they might ask you if they can view your screen to see what's going on.

We use a program called GoToAssist, which provides a secure connection to your computer so we can view your screen. 

They can use this tool to see what you see and help you fix any problem. If they can’t help, they can take a screenshot  to show our technical support team. This usually makes it faster to solve the problem.

The Client Service Advisor will ask your permission to share your screen. They will explain how to do this.

The GoToAssist software is a temporary download. Once our Advisor has disconnected, the download removes itself from your computer.