Maintaining your organisation account

Updating your organisation details

It is essential that all users of the Insolvency and Trustee Service website keep their organisation’s details up to date. If your details change, Logon to the website using your assigned administrator username and password to amend your details.

1. Logon to the form via the top right corner of the website.
2. Hover your mouse over the online services option.
3. Select update organisation details from the dropdown menu.

In the screen that appears you can update your organisation’s physical and postal address, contact phone numbers and email address by changing the details in the appropriate box and selecting the save button.

Once you have made all required changes select the home button just above the save button on the right hand side of the screen to return to the welcome page where you can continue using the online services.

Maintaining your organisation's user accounts

To maintain the details of your registered users select the search user accounts from the admin/security option on the red toolbar.

1. Logon to the form via the top right corner of the website.
2. Once you are logged on select admin/security from the red tool bar.
3. Enter the name of the user, for example John Smith and select search.

To unlock the user select Global Unlock, to remove a user tick the box next to their name and select Remove.