How do I set up a user for my organisation?

On the Insolvency and Trustee Service website an organisation is able to register employees as users under their organisation name.  If you have an administrator logon and would like to register a user start by simply selecting the Logon button from the home page.  Enter your administrator username and password and select the Logon button.

Now that you are logged on you will have a number of options on the red toolbar, hold your mouse over the admin/security option and select register user account from the drop down menu.

You will be required to fill in some personal details for the users account such as their name, email address, street address and contact number.  Once you have completed these details a 'User Account Activation Code' will be emailed to the user within ten minutes.

Activating the account – instructions for the user

Now that you have your activation code you will need to go to the homepage of the Insolvency website, click on the red Online Services button at the top right of the screen and select Activate Account.  Enter in the activation code that you received via email, your email address and click the activate button.

You will now be asked to create your own Username and Password.  Once you select the save button and registered your username and password, you will be presented with a logon box.  It is essential that you logon straight away in this screen to complete the final stage of account activation.

Once you have completed these steps you will be able to logon and register claims on behalf of your organisation or view claims your organisation has previously registered.