Forgot Your Password?

If you have forgotten the password for your account, you can request a new password.  The system will generate a new password and email it to the email address set up for your user account.  Once you receive the email, you can then logon.

For security reasons, when you logon with the password emailed to you, the system will immediately make you change your password again.

Procedure

1. From the Welcome to ITS Home Page, select the Logon button to display the Logon screen.
2. Select the underlined 'Forgot My Password' hyperlink to display the Reset My Password screen.
3. Enter your User Name.  You must enter a valid User Name.
   Note:  User names are case sensitive.
4. Select SUBMIT, then enter the answer to your secret question (not case sensitive).
5. Select SUBMIT.  The Logon screen will be displayed and a new password will be sent to the email address specified in your user account.
6. After you have received your new password, log on using the password that was emailed to you. The Change My Password screen will be displayed to enable you to change the password emailed to you immediately.
   Note: Your password must be a combination of letters and numbers and be between 7 and 255 characters long.  Passwords are case sensitive.
7. Complete the User Name, Current Password (i.e. the one emailed to you), New Password and Confirm Password fields in the Change My Password screen.
8. Select SUBMIT.  The Welcome to ITS Home Page will be redisplayed.